EVP of Operations Sr Living (independent) & MF

EXECUTIVE VP OF OPERATIONS

Irving, Texas

COMPANY

Gillham, Golbeck and Associates has been retained by a Multifamily developer/owner who was founded in 2002 for purposes of developing and operating high quality housing communities by "Building Healthy Communities" for seniors and "Building Strong Communities" for families. They are committed to providing an exceptional living environment to their residents, the growth of their employees, and fulfilling financial commitments to their investor partners. They don't just talk about outrageous customer service, they deliver it. Each year a third party company surveys their residents and each year they have been recognized as a Top Five service company. Satisfacts rated them as #1 in the nation for customer service several years in a row. They are also the only company in the nation to be rated Exceptional! Not many companies can say that? While working hard, they have a lot of fun doing it. Our Client s team members have a passion for making a difference in the lives of their residents, service providers, each other, and everyone that they meet!

OPPORTUNITY

The EVP of Operations is responsible for the effective and successful management of the company s portfolio. This executive level position will have broad in-depth property management operational responsibilities for over 2,500 units (16 properties) plus another under development. The portfolio consists of family and senior independent LIHTC properties with a variety of housing programs, property sizes and geographic locations. The position is directly responsible for the supervisory oversight, review, and collaboration of 2 Regional Managers, 1 Compliance Director and 1 Operations Specialist who will in turn supervise on-site property management staff.

RESPONSIBILITY

Financial

Directly responsible for portfolio financial performance as follows:

• Provide thoughtful and comprehensive input to the capital planning and budget process in its entirety and examine expenditures for cost savings and efficiencies.

• Meet all financial goals as identified in the corporate management company budget and each property s respective budget.
• Participate in the annual business planning process
• Meet all deal covenants.

Operational

• Knowledge of laws, legal codes, court procedures, precedents, government regulations, and agency rules applicable to managing multifamily and senior housing communities. Knowledge of accounting principles and practices, banking and the analysis and reporting of financial data.
• Work with leadership to establish property marketing strategy, occupancy targets, leasing goals, and action plans.
• Meet financial objectives by forecasting, preparing annual budgets, optimizing revenue and expenses, analyzing variances and exceeding budget goals for each property.
• Measure, analyze, and communicate property performance using a variety of financial and non-financial data.
• Effectively manage the processes for rent increases, rent collections and the eviction process at all sites.
• Meet all Fair Housing requirements and manage the successful resolution of any Fair Housing issues.
• Understand all aspects of the affordable housing programs (e.g. LIHTC, bond financing, HOME) applicable to the properties. Insure the proper training, implementation, and accountability by staff.
• Proactively manage the compliance group to ensure the Company is always meeting the requirements of the various housing programs.
• Ensure property teams manage accounts receivable, accounts payable, and cash so that the properties can successfully meet all obligations timely.
• Monitor utility consumption and related expense for savings.
• Inspect properties to insure they are following Company policies and procedures and maximizing their performance. Ensure corrective actions are taken where needed. Life safety and risk management are a high priority.
• Coordinate and conduct annual President Inspections for each property.
• Provide leadership and management to team members in conjunction with the company purpose, brand, and culture. Organize and lead the annual awards ceremony.
• Assist with due diligence of new assets and developments.
• Respond to highly sensitive resident requests, concerns, and legal matters in a timely professional manner.
• Participate in construction draw meetings to bring an operational perspective in decision making.
• Oversee the lease-ups of new construction communities.

REQUIREMENTS

• BA/BS in Business or related field required. Graduate Degree a plus.
• Minimum 10 years of experience in LIHTC, senior independent living and family housing management.
• Expert knowledge of both affordable housing and market rate housing.
• Certified Property Manager designation a plus.
• Knowledgeable in technology and computer software to include MS Office Products and YARDI.
• Excellent interpersonal, written, and verbal communication skills providing for effective communication with residents, employees, peers, vendors, lenders, investors, and owners.
• Knowledge of accounting principles and practices, banking, analysis and reporting of financial data, and budgetary and fiscal management.
• Knowledge of core functions in Operations, Sales, and Marketing.
• Strong initiative and ability to manage multiple projects as well as strong follow through skills.
• Ability to complete projects timely and accurately.
• Must be detail oriented with strong organizational and analytical skills.
• Personal appearance must always be clean, neat, and according to Company policy.
• Valid driver s license with a good driving record and current automobile insurance is required.

COMPENSATION

The chosen candidate will receive an excellent compensation package and benefits package.