Project Management Director

JOB SUMMARY

Manages all aspects of project strategy and execution across a portfolio of commercial and retail bank properties, to generate exceptional outcomes for the client. Emphasis is on developing a high-performing organization that focuses on client delight while consistently delivering on planned project budget and schedule. Responsible for cultivating opportunities for value creation while promoting an environment that fosters a continuous evolution of improvement.

Guides team of program managers, senior managers, team leads and project managers in developing client and internal relationships across many facets of the business through efficient and ethical operations. Builds a cohesive, diverse team dedicated to an evolution of continuous ongoing improvement of business operations.

Acts as the single point of contact for Project Management operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications.

Becomes a trusted partner, building strong relationships with service line leaders through timely, relevant, and tailored communication.

Serves as a trusted advisor to key client stakeholders, driving client satisfaction and confidence, through thoughtful communication and successful execution against goals & objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Business Operations:

• Ensures the integration of all functions, i.e., finance, operations, project management, human resources, etc.
• Builds strong business operations and sets specific, measurable, challenging yet achievable goals and objectives. Evaluates industry and business trends in local market area for potential impact on operations and responds with necessary business changes as indicated.
• Formulates, negotiates and executes contracts with the client and vendors.
• Responsible for financial performance of market, program, and client accounts including budgeting, actual results, forecasting and reporting.
• Responsible for billing (including documentation required for revenue recognition), accounts receivable (AR) collection, expense monitoring and control, staffing (including allocation, if applicable) and full P&L to EBITDA before all allocations.
• Interacts regularly with client(s) to ensure that goals and objectives are established and achieved.
• Develops and implements action plans to correct variances. Anticipates and responds to the client's needs and concerns.
• Manages and leads project management staff in the market and ensures thorough staff understanding and implementation of operations, policies, and procedures.
• Formally supervises individual employees and/or subordinate supervisors. Responsible for identifying tracking performance, coaching, training needs, and motivating direct reports and work group.
• Directly or indirectly responsible for hiring, terminating, compensation, and performance evaluation for direct reports and work group.
• Directs all phases of project management including procurement/contracting, initiation, planning, execution, monitoring, controlling and closeout phases of the project.
• Key focus areas include scope, budget, schedule, quality and risk management.
• Develops new business growth and maintains existing business relationships.
• Responsible for business pursuits, integration with other CBRE business lines, and cross selling our CBRE program or client account to achieve the company's strategic business objectives.
• Exhibits a complete understanding of CBRE's corporate governance policies and procedures. Responsible for ensuring corporate governance policies and procedures are adhered to within work group.
• Responsible for accurate, timely, and compliant contract procurement, contract negotiation, contract execution, contract administration, and closeout.

Business Development:

• Analyzes financial performance indicators. Generates powerful proposals and makes convincing presentations to achieve new business.
• Collaborates with Alliance Director and Sector Director to develop a concise plan to accomplish the retention and acquisition of clients/markets, focusing on our value-add as "expert advisors" rather than "tactical or transaction specialists". Meets business growth objectives consistently.
• Employs horizontal banding and integration strategy within the line of business and between all lines of business to maximize performance of the account while engaging the platform as needed.
• Develops and maintains strong positive relationships with existing clients to ensure high satisfaction level.
• Financial Performance:
• Prepares short- and long-range strategic plans, priorities, objectives and the annual budget for a regional portfolio. Responsible for meeting the financial goals and expense management for assigned area (region or local market area).
• Effectively understands and oversees financial accounting and reporting, identifying mid-year trends and reforecasting as indicated.

Leadership:

• Creates, communicates and monitors the vision, mission, strategy, objectives, business plan, budget, policies and operating plans for assigned area.
• Serves as a change agent for business improvements. Develops buy-in and support for new initiatives and processes.
• Provides effective presentations to senior management, employees and clients.
• Participates in civic and business organizations. Conducts and maintains relationships with industry and trade associations, vendors and professional organizations. Engages in other outside activities consistent with the company's and the client's responsibilities to the community and the industry.
• Leads by example to earn respect and trust of peers, employees and clients. Clearly supports others by providing honest, open, two-way communication. Provides appropriate feedback loop to his/her manager on relevant issues.
• Implements or directs the implementation of programs that meet corporate goals and objectives.

Human Capital and Recruitment:

• Provides for the effective recruitment, selection, performance management, development and retention of high caliber management staff to carry out the organization's mission. Guides staff in strengthening their competencies.
• Implements a career development and succession plan, along with an effective retention program for key personnel, while creating a more diverse organization.
• Recognizes expertise and empowers employees to build a dynamic team that is viewed by others as highly productive, capable and the best in the industry.
• Supports a healthy balance between work and lifestyle. Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

Manages the planning, organization structure and controls for developing and managing a high-performing team.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelor's Degree (BA or BS) from four-year college or university required. Master's degree (MA, MS or MBA) preferred.

A minimum of ten (10) years comprehensive experience in commercial real estate or a related field, or equivalent combination of education and experience, sufficient to perform the essential functions of the job. Possesses strong experience in managing a diverse workforce including sales, operations and expense management. Fosters a strong service-orientation and an "advisory role" in client relationships. Has strong understanding of industry and demonstrates

knowledge/capabilities in the areas of financial analysis, business administration, legal, human resources, ethical practices, marketing, business development and sales. Uses ability to think strategically and to synthesize the business and financial data. Utilizes an entrepreneurial approach and develops innovative solutions.

CERTIFICATES and/or LICENSES

Real Estate sales, brokerage or appraisal license required as appropriate for business unit. Appropriate designations and participation in professional and industry organizations desired.

COMMUNICATION SKILLS

Ability to comprehend, analyze and interpret the most complex documents. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and /or public groups. Ability to motivate and negotiate effectively with key employees, top management and client groups.

FINANCIAL KNOWLEDGE

Possess advanced financial skills and knowledge to review the complex financial reports prepared by others and to make recommendations to executives that impact the line of business.

REASONING ABILITY

Ability to solve advanced problems and deal with a variety of options in complex situations. Requires expert level analytical and quantitative skills. Draws upon the analysis of others and makes recommendations that have direct impact on the division/line of business/company.

OTHER SKILLS and/or ABILITIES

A strong entrepreneurial and creative spirit. Some knowledge and understanding of all facets of property and asset management, leasing, brokerage, marketing, and financial reporting. Is flexible and adept at handling multiple priorities and initiatives. Displays excellent organizational skills. Above-average computer skills in Word, Excel, and Internet usage. High level of integrity and ethics is critical.

SCOPE OF RESPONSIBILITY

Decisions made with in-depth understanding and interpretation of procedures, company policies and business practices to achieve general results. Responsible for setting project, department and/or division deadlines. Errors in judgment may cause long-term impact to division/line of business/company.

CBRE is an equal opportunity/affirmative action employer with a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.

CBRE GWS

CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.

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