Tenant Engagement Manager

The Tenant Engagement Manager will be responsible for elevating the workplace experience by designing and delivering best-in-class memorable experiences through property specific programming, promotion of the building’s brand personality, curating local vendor partnerships, and cultivating a sense of community at the building(s). This person will serve as an ambassador of the property and represent ownership while reinforcing that our properties are an inspiring workplace where tenants choose to be every day.

The Tenant Engagement Manager is a highly creative and collaborative role that leads the day-to-day tenant engagement of our Dallas, Texas region, with initial primary focus on our Class A, three building complex offering unmatched amenities, located at the corner of the Dallas North Tollway and the LBJ Freeway. This role will report to the Regional Manager and work in close collaboration with Marketing, Property Management, and Asset Management to ensure a consistently elevated experience through the building and all tenant interactions.

At Piedmont Office Realty Trust, it’s all about experience – for our tenants, employees, stakeholders, and local communities. Piedmont’s Tenant Engagement program is centered around raising the tenant experience at our buildings by infusing hospitality and best-in-market amenities to deliver an unparalleled work environment.

JOB REQUIREMENTS:

• Bachelor’s Degree (BA/BS) in Marketing, Hospitality, or Communications
• 5+ years of experience in customer service, client management, event management, marketing, or hospitality preferred
• Prior experience within the commercial real estate sector or with employee / client engagement preferred
• Strong computer skills and use of Microsoft Office Suite and Canva (Adobe Creative Cloud programs a plus)
• Ability to be creative to strategize, prioritize, problem solve and execute to deliver strong results
• Relationship building skills with exceptional customer service approach
• Self-motivated and organized
• Requires frequent movement and ability to stand, sit, or walk for extended periods to greet tenants and vendors. 
• Routine physical presence is required at the office to provide general support and backup to co-workers and meet service needs of tenants.
• Routine travel is not required for the position.  Requires annual travel for two to three days to attend company-wide meeting.

JOB RESPONSIBILITIES:

Experience, Hospitality & Event Management:

• Strategic development of ongoing calendar of events and activations to improve the tenant experience and engagement at the building. Examples include wellness programs (partnering with our on-site Fitness Center Team), pop up offerings, happy hours, workshops, charity initiatives, philanthropic donations, and traditional social events.
• Seamless execution that includes vendor negotiations, proposals, onsite logistics (set up and breakdown), and marketing of event to maximize participation and measuring ROI using pre-determined success standards.
• Capturing program/event feedback and data to maximize the ROI and learnings of all programs and events.
• Translating experienced inter-personal communication skills to relay a welcoming presence and form relationships with individuals and groups within the building community.
• Managing, nurturing, and developing a strong rapport with clients with a goal of building relationships, fostering client trust and increasing participation in programs and services.

Marketing & Strategy:

• Management of tenant engagement app (and building websites) and executing engagement strategies to drive adoption and engagement
• Generating content and marketing materials (print and digital) highlighting all property events & experiences
• Promoting technology, experiences, and programs with various marketing initiatives to drive tenant engagement and maintain program growth and sustainability.
• Input content into app ensuring accuracy of details and style guidelines are met
• Routinely review app for accuracy and minimum content requirements

Operations:

• Ability to develop and continue enhancing positive connections with the tenant population to provide a tailored experience focused on improving building occupants’ wellbeing, productivity, satisfaction, increasing employee retention rates, company attractiveness and reputation.
• Management of all reservations and booking of conference facilities and amenity offerings through the tenant engagement app. Partner with building engineering and facilities team for conference facilities set up and management including IT usage for the tenant set up.
• Willingness to partner with Asset Management and Leasing to provide assistance for leasing tours, new tenant move-ins, etc.,
• Develop and manage a strong relationship with the on-site property management team for partnership and support with day-to-day activities.
• Project an approachable and professional image in personal appearance, manner, and demeanor. Resolve tenant challenges with professionalism and patience within a timely manner.

EOE/MFDV