Ensures that all-level staff complete the required mandatory training Ensures all staff are appraised annually and all managers are formally trained in the CBRE appraisal process, and from this development plans put in place and followed through No member of direct team to have ambiguity over scorecard targets, objectives, continual achievement against these targets or their perceived general performance Trains, develops and directs team members ensuring a culture of continual development Builds a robust succession plan for accounts, using management development programs and local development activities Customer Relations Represents CBRE in a professional and credible manner to customers and the public Builds and develops high-level customer relationships with customers through fully understanding their needs and demands Focuses on ensuring excellent service levels are always maintained Is always accessible and responsive to customers Business Development and Marketing Participates in bid / business development activity Identifies and targets in partnership with BDM community, suitable quality and volume of work to enhance growth and value in the overall company, and in the BU Operational Management Leads contract reviews with check and challenge of detail and are used as coaching and development opportunities Ensures high site standards including front and back of house areas Ensures that we live up to the CBRE brand promise and that the service offering is at all times fully evidenced on all sites Takes leadership of mobilization and transition activity to ensure that CBRE and customer expectations are met Financial & Asset Management Takes appropriate actions indicated by variances to ensure revenue, operating profit, working capital and bookings targets are met and continually improved upon without compromising exceptional service standards or customer relationships Accountabilities Reports to Managing Director Accountable to peer group, CBRE executive and governance bodies |