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Director of Account Management

Salary
Competitive
Employment
Full Time
Real Estate Field
Location
Menlo Park
 CA
Postal Code
94025
Country
United States

This job is no longer active.

Description


Overview

When you join Hines, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you'll be a part of shaping our future in the years to come.



Responsibilities

As a Director of Account Management with Hines, you will manage the day-to-day relationship between Hines and Facebook, acting as a trusted advisor and strategic thought leader to efficiently grow to scale as the business expands. The account leader will ensure alignment between the account organization and other disciplines (e.g., Facilities, Property & Engineering) within Hines both internally and externally to ensure the delivery of best-in-class operations. This is accomplished by providing direction and oversight to individuals and account teams to comprehensively manage the fulfillment of Hines' commitment to Facebook. Responsibilities include, but are not limited to:

  • Ensure fulfillment of vendor contracts as agent for the client, and sets the tone and culture for the way Hines delivers services
  • Engages Hines senior executive involvement on a regular basis to leverage the broader Hines expertise as part of delivering an integrated set of services
  • Regularly engages Hines Central Operations and Engineering Services (COES) involvement to support the client objectives as part of delivering an integrated set of services
  • Manages the client relationship, acting as a trusted advisor and strategic thought leader to meet and exceed the client's expectations
  • Demonstrates credibility, integrity, and thought leadership, influencing business outcomes
  • Manages enterprise wide client relationships at senior levels, while acting as an extension of the client's executive management team as necessary
  • Creates alignment between client needs & organizational delivery
  • Manages issue escalation and conflict resolution
  • Acts as an expert in client's business, culture and strategy by pro-actively contributing to the improvement of the service delivery
  • Supports execution of client's business through the development and execution of an Account Business Plan and Operating Budget
  • Influences the client's planning and budgeting process to enhance value and optimize performance
  • Represents the client's best interests externally to the market and community
  • Strategic interpreter of needs and identifier of new value-added services
  • Accommodates, plans, integrates portfolio expansion & contraction
  • Ensures the successful management of scope expansion & renewal activities
  • Establishes and executes resource & talent strategy
  • Acts as single point of contact for communication to and from the senior client representative
  • Act as team leader and is responsible for provision of all services that touch the client; manage escalation process and business changes that impact service delivery
  • Maintains effective communication on significant matters with and between all functional areas of the account team and the service delivery team

 

 

Qualifications

Minimum Requirements include:

  • Bachelor's degree from an accredited institution
  • Fifteen or more years' experience
  • Experience acting as highest level relationship owner to a large client
  • Advanced knowledge of Microsoft Office
  • Excellent interpersonal and communication skills with an eye for detail
  • Strong leadership presence with proven track record of delivering results

 

Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 214 cities in 24 countries. Hines has approximately $120.6 billion of assets under management, including $66.5 billion for which Hines provides fiduciary investment management services, and $54.1 billion for which Hines provides third-party property-level services. The firm has 128 developments currently underway around the world. Historically, Hines has developed, redeveloped or acquired 1,348 properties, totaling over 444 million square feet. The firm's current property and asset management portfolio includes 512 properties, representing over 223 million square feet. With extensive experience in investments across the risk spectrum and all property types, and a pioneering commitment to sustainability, Hines is one of the largest and most-respected real estate organizations in the world. Visit www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.



 


PI111486966

Job Function


 

Job Sector


 

Experience


More than 15 years


This job is no longer active.

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