Provides overall assistance to the Property Management of assigned building(s) and JP Partners.
Positive demeanor and attitude as well as professional image are paramount as this customer-service based position must project and maintain a professional image through all in-person, telephone, and electronic interactions.
Ability to multi-task, be organized and stay friendly and inviting in fast paced, high volume, hectic office is a must. Reliability and flexibility are required.
Office hours are Monday - Friday from 8 am - 5 pm
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following functions which may change from time to time. Other duties may be assigned.
Greet guests and visitors to the management office.
Answer telephone and give information to callers (or route call to the appropriate person.) Place outgoing calls as necessary. Respond to routine inquiries.
Act as tenant liaison and field requests for service from tenants through IMPAK work order system, promoting high levels of satisfaction among tenants by promptly responding to service requests, maintenance work orders, and concerns. Participate in resolution of tenant requests by clarifying issues, escalating the matter to the appropriate Staff Member, taking corrective action as directed, and providing timely follow-up.
Maintain both written and electronic record keeping and filing systems.
Process incoming mail and collect and post outgoing mail daily.
Assist in administration of tenant leases, including rent roll updates, maintenance of insurance certificates – Tenant and Vendors, preparation of lease abstract activity.
Maintain current vendor and tenant contact lists for buildings to ensure current and accurate information.
Provide assistance and clerical support for corporate and management divisions for special projects.
Log rent checks daily and deliver to accounting.
Enter and post all the billing adjustments
Assist in lease administration activities including lease set up, lease changes, reports, etc.
Perform general clerical duties to include but not limited to: photocopying, scanning, faxing, typing, and coordinating messenger and overnight delivery services.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
Associates degree (A.A.) from two-year college or university; or one to two year’s related experience and/or training; or equivalent
combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with tenants or employees of organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Position is in a small office where demands and skills may need to change from day to day; situation to situation. Flexibility and dependability are paramount.
OTHER SKILLS and ABILITIES:
Proficient in the use of personal computer (Advanced skills in EXCEL, Word and Outlook) and ability in property management software – Yardi. Knowledge of PowerPoint and familiarity with work order systems like IMPAK or ARGUS a plus.
- Property Management
2+ to 5 years
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